Refund Policy

Last updated: 28 May 2026

At Lmsawta, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Returns

We accept returns within 14 days of the date you received your order. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase

Items that are damaged, used, or not in their original condition may not be eligible for a return.

2. Non-Returnable Items

The following items cannot be returned:

Perishable goods
Downloadable digital products
Items marked as final sale
Personalised or custom-made items

3. How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order:

Lmsawta
65 Hopton Street, London, SE1 9JL, United Kingdom
Phone: +44 438364865

Please include your order number and reason for return. We will provide you with return instructions.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and credited to your original payment method. Please note that your bank or card provider may take additional time to post the refund.

5. Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 14 days of receiving your order.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service for returns.

7. Late or Missing Refunds

If you have not received your refund after 7 days, please first check your bank account, then contact your card provider. If you still have not received it, please contact us at the details above.